Reference

What You Agree To When You Use winbajee

These terms set out the rules that apply to your account on winbajee — what you can do, what we expect from you, and how we handle situations that need a clear answer.

Account rulesbKash, Nagad, Rocket deposit conditionsWithdrawal termsAcceptable use policyJurisdiction-dependent access

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TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or if you believe something on your account has been applied incorrectly, contact our support team directly. We handle terms-related queries through live chat, email, and our in-app message centre — all three routes reach the same team. For wallet disputes involving bKash, Nagad, or Rocket, include your transaction reference when you write to us so we can trace the payment without delay.

Live Chat Start a live chat from the account menu on any screen. Our support team can pull up your account and review the specific clause or transaction you are asking about.

Email Support Write to our support address with your account ID and the clause number or payment reference. We aim to respond with a specific answer, not a template reply.

In-App Message Centre Open the message centre inside the app or mobile browser. All correspondence is logged there so you have a written record of every exchange about your terms query.

HOW WE HANDLE THIS

Our Commitments Under These Terms

These terms are not just a legal formality — they describe how we actually operate your account. We apply them consistently so you know what to expect at every step, from your first bKash deposit to a Rocket withdrawal months later. If anything changes, we notify you before the change takes effect.

Account Security

Your account is protected by a one-time PIN sent to your registered mobile number on each login. We never store your bKash, Nagad, or Rocket PIN on our side — only the wallet number you registered.

Data Handling

We collect only what is needed to run your account — your contact details, wallet numbers for bKash, Nagad, Rocket, and your transaction history. We do not sell this data to third parties.

Term Amendments

When we update these terms, we post the new version with a clear effective date and send an in-app notification. You can request a copy of the version that applied when a specific transaction occurred.

Dispute Process

Raise a dispute within 30 days of the event in question. We review account logs, wallet transfer records, and game session data before issuing a final decision in writing to your registered contact.

Core Terms That Govern Your Account

winbajee Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on winbajee, you confirm that you meet the eligibility criteria for your region and that you are accessing the platform where it is permitted under local law. We do not make a universal eligibility claim — access depends entirely on the laws

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applicable where you are located. Your account is personal and non-transferable. You may not share login credentials or allow another person to operate your account. Each person may hold only one account; duplicate accounts will be closed without prior notice. Deposits made through bKash, Nagad, or
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Rocket are credited to your account wallet once the transfer is confirmed on our end. Withdrawals follow a verification step where we match the withdrawal wallet — bKash, Nagad, or Rocket — to the one used for your original deposit. We reserve the right to request
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identity verification before processing a withdrawal. Any attempt to manipulate game outcomes, exploit a platform error, or use automated tools to interact with the lobby is a breach of these terms and may result in account suspension. Funds held in your account wallet are not interest-bearing.
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We may amend these terms at any time; continuing to use your account after an amendment means you accept the updated version. If you do not agree with a change, close your account and withdraw your remaining balance before the effective date.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Questions About These Terms, Answered

These are the questions we receive most often about how these terms work in practice. Each answer reflects how we actually apply the rules on your account — not a generic legal summary.

Access and the application of these terms depend on your local law and eligible region. We cannot confirm uniform applicability — check whether using the platform is permitted where you are located before opening an account.

No. Each person is permitted one account only. If we detect duplicate accounts linked to the same identity or the same bKash, Nagad, or Rocket wallet, both accounts will be closed and balances reviewed under our duplicate-account policy.

If your account is closed by you, any remaining balance is returned to the wallet you last used — bKash, Nagad, or Rocket — after identity verification is completed. Closures triggered by a terms breach are handled separately, as set out in the breach clause.

Contact us via live chat or email with your account ID and the date in question. We keep version-dated copies of the terms and can send the relevant version to your registered contact within a reasonable time.

Using automated tools, exploiting a known platform error, running more than one account, or attempting to reverse a confirmed bKash or Nagad deposit through your wallet provider rather than our dispute process all constitute a breach of acceptable use.

We post the updated terms with the effective date shown clearly at the top and send an in-app notification at the same time. If you continue using your account after that date, you are considered to have accepted the change.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use winbajee

Reach Us About These Terms

Our Commitments Under These Terms

Account Security

Data Handling

Term Amendments

Dispute Process

Questions About These Terms, Answered

01 Do these terms apply the same way for everyone in Bangladesh?

02 Can I have more than one account on winbajee?

03 What happens to my account wallet balance if my account is closed?

04 How do I request a copy of the terms that were in effect on a specific date?

05 What counts as a breach of the acceptable use clause?

06 How much notice will I get before a terms change takes effect?

Terms & Conditions

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